Refund & Cancellation Policy

01 The Principle: We Guarantee the Work, Not Marketplace Outcomes

Our refund commitments cover the quality of the work product itself. No refund is available on the basis of rankings, traffic, sales, revenue, or AI recommendation levels — those outcomes are determined by Amazon and by market conditions, not by us, and are expressly excluded from every guarantee (see our Disclaimer).

02 Scoping Sprint and Embedded Sprint

The Deliverable Guarantee. If a listing rebuild does not measurably improve how your listing reads as evidence to Amazon's AI — assessed against our published diagnostic checklist criteria (title, bullets, attributes, FAQ, consistency) — we will rework the deliverable or refund the fee for that deliverable, at your choice after the rework option has been offered.

Revision period. You receive unlimited revisions for fourteen (14) days following delivery. Refund requests under the Deliverable Guarantee must be submitted within this 14-day period.

Scoping sprint credit. The scoping sprint fee is credited in full toward an embedded sprint commissioned within thirty (30) days of delivery. The scoping sprint itself is a diagnostic; once delivered, it is refundable only under the Deliverable Guarantee, not on change of mind.

Cancellation before delivery. If you cancel after payment but before we begin work, you receive a full refund. Once work has begun, fees for work already performed are non-refundable; any remaining balance is refunded pro rata at our reasonable assessment of work completed.

03 Scoping Sprint

Before the start date. You may cancel with a full refund at any time before the agreed start date.

After the start date. The Sprint is a staged engagement (measurement, rebuild, systems setup). If you cancel mid-engagement, completed weeks are non-refundable and the balance for work not yet begun is refunded.

Rebuild guarantee. The listing rebuild delivered during the Sprint is covered by the same Deliverable Guarantee and 14-day revision period as described in Section 02.

Client cooperation. Sprint timelines assume approximately 2–3 hours per week of your team's availability and timely publication of changes from your own account. Delays caused by missing data, feedback, or publication extend timelines and do not create a refund right.

04 Ongoing Work

Minimum term. The retainer runs for a minimum of ninety (90) days. Fees for the minimum term are payable in full and are non-refundable, except in case of our uncured material breach (see Section 05).

Cancellation after the minimum term. After the first 90 days, you may cancel at any time by written notice, effective at the end of the then-current monthly billing period. No further months are charged. Fees for the month in progress are not prorated or refunded.

What the retainer guarantees. We guarantee performance of the work: the agreed systems are built and maintained, weekly supervision is performed, and monthly reporting is delivered. The retainer carries no outcome-based refund (no revenue, ranking, or AI-recommendation trigger).

Effect of cancellation. Upon the effective cancellation date, any delegated access and API tokens are revoked and your data is returned or deleted in accordance with our Data Processing Addendum.

05 Termination for Breach

Either party may terminate an engagement immediately if the other party materially breaches the agreement and fails to cure within ten (10) days of written notice. If we are the breaching party, you receive a refund of fees paid for work not yet performed — including, for ongoing work, the unused remainder of the current month and release from the balance of any minimum term.

06 How to Request a Refund or Cancel

Send your request via agenticfba.com/contact or by reply to your engagement email thread, stating the service, the date of delivery or start, and (for Deliverable Guarantee claims) the diagnostic criteria you believe were not met. We respond within five (5) business days. Approved refunds are issued to the original payment method through Stripe, typically within ten (10) business days of approval.

07 Chargebacks

Please contact us before initiating a payment dispute — nearly every issue is resolved faster under this policy than through a chargeback. Initiating a chargeback for fees that are non-refundable under this policy constitutes a breach of the Terms of Service, and we reserve the right to suspend work and contest the dispute with our engagement records.

08 Free Resources

Guides, the newsletter, research publications, and the Free Recommendation Share Check are provided free of charge; no payment is collected and no refund provisions apply.

09 Statutory Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.