Terms of Service

01 Services & Scope

The Company provides embedded AI engineering services to e-commerce operators, delivered remotely inside the Client’s own systems, in three engagement models:

(a) Scoping Sprint. A paid engagement of approximately one to two weeks in which the Company maps the Client’s operational workflows, ranks candidate use cases by expected return, and builds a throwaway prototype against the Client’s real data. It produces a written scope and a fixed quotation for a subsequent Embedded Sprint. The Scoping Sprint fee is credited against an Embedded Sprint commissioned within thirty (30) days of delivery.

(b) Embedded Sprint. An engagement of approximately four to six weeks, at a fixed scope and a fixed fee agreed in writing at the end of the Scoping Sprint, in which the Company builds one operational workflow end to end inside the Client’s environment and hands it over in working order. Delivery is remote and takes place in the Client’s own systems (collaboration tools, repositories, data stores and, where the agreed scope requires it, Seller Central), as described in Section 05. On-site attendance is not included; if either party requests it, it is agreed and billed separately.

(c) Ongoing Work. A monthly engagement, quoted in writing after an Embedded Sprint has been delivered, under which the Company maintains, supervises and extends the system it built. Scope, cadence, minimum term and fee are agreed in writing before the first month begins; no rate is published in advance. Ongoing Work may involve continued delegated access to the Client’s Amazon account, granted exclusively through Amazon’s official mechanisms (Seller Central User Permissions and/or authorized SP-API connections), as described in Section 05.

(d) Free Resources. The Company also offers free resources, including guides, a newsletter, and the Free Recommendation Share Check. Free resources are provided for general information only, carry no guarantee of any kind, and do not create a client relationship.

(e) Software & Courses. Software tools referenced on the Site (including Keoxs Co-pilot and Keoxs AIO) are separate products governed by their own licenses and terms of service, not by these Terms. Any future courses (including "Amazon AI Mastery") will be governed by separate course terms published at the time of enrollment.

02 Deliverables

The Scoping Sprint delivers a written map of the workflows examined, a ranked shortlist of candidate use cases, a throwaway prototype built against the Client’s data, and a fixed scope and quotation for an Embedded Sprint. The Embedded Sprint delivers one operational workflow running in the Client’s environment, the source and configuration for it, the tests covering it, and a written handover. Ongoing Work deliverables are defined in the written scope agreed before each engagement. In every case the deliverables that apply are those set out in the scope agreed in writing before work begins.

03 Guarantees

(a) The Deliverable Guarantee (Embedded Sprint). The Company stands behind the work product. If the workflow delivered does not perform the function set out in the scope agreed in writing, the Company will remedy it or refund the fee attributable to it. The Client may raise defects for fourteen (14) days following handover.

(b) Scoping Credit. The fee paid for a Scoping Sprint is credited toward an Embedded Sprint commissioned within thirty (30) days of its delivery.

(c) Ongoing Work Guarantee. For Ongoing Work, the Company guarantees performance of the work itself: the agreed systems are maintained, supervision is performed at the agreed cadence, and reporting is delivered. Ongoing Work is not subject to the refund remedy in Section 03(a); the Client’s remedy is cancellation as set out in Section 09.

(d) What Is Never Guaranteed. The Company does not guarantee, and expressly disclaims any guarantee of, any ranking, traffic level, conversion rate, sales or revenue figure, or any live level of AI recommendation on Amazon. Those outcomes are determined by Amazon and by market conditions, not by the Company. See also the Disclaimer page, incorporated by reference.

04 Client Attestation & Responsibilities

The Client warrants that all product information supplied to the Company (specifications, ingredients, certifications, claims, and other product facts) is accurate, complete, and substantiated. All deliverable content is drafted from facts the Client supplies and verifies. The Company is not responsible for claims the Client cannot substantiate. For products in regulated categories (including supplements, health, beauty, and food), legal responsibility for the accuracy, substantiation, and regulatory compliance of product claims rests solely with the Client, who should obtain independent legal or regulatory review before publication.

For a Scoping Sprint or an Embedded Sprint, the Client agrees to make the relevant team available for interviews and reviews, and to grant the system access set out in the agreed scope within one week of kickoff. Delays caused by the Client’s failure to provide data, access, feedback, or decisions extend timelines accordingly and do not trigger the refund remedy.

05 Account Access & Authorization

(a) Scope of access. Access is limited to what the scope agreed in writing requires, and is requested only where the work cannot be performed without it. Where first-party data exports are sufficient (e.g., Search Query Performance, Business Reports, Search Term Reports), the Client provides those directly and no account access is requested.

(b) Delegated access. Where the agreed scope requires it, the Client may grant the Company delegated access exclusively through Amazon’s official mechanisms — Seller Central User Permissions with role-appropriate, least-privilege rights, and/or authorized SP-API connections. The Company never requests, transmits, or stores Seller Central login credentials or passwords. API tokens are stored encrypted, used solely to deliver the agreed scope, and revoked upon termination of the engagement. The Client may revoke delegated access at any time from their own account; revocation that prevents delivery of agreed work does not relieve the Client of fees for the minimum term.

(c) All data obtained under this Section is handled in accordance with the Privacy Policy and the Data Processing Addendum, both incorporated by reference.

06 Automated & Agentic Systems

Any agentic system the Company builds or operates under an engagement is a software layer that surfaces, recommends, and — only within parameters expressly authorized by the Client in writing — executes operational actions (such as PPC bid adjustments, pricing changes within Client-defined floors and ceilings, and inventory signals).

(a) Client Authority. The Client retains final authority over their Amazon account at all times. Automation operates within guardrails (budgets, price floors/ceilings, scope limits) agreed in writing before activation, and the Client may suspend or narrow automation at any time.

(b) Human Supervision. The Company reviews surfaced decisions on the agreed weekly cadence and escalates exceptions to the Client.

(c) Allocation of Risk. The Company is responsible for configuring automation in accordance with the agreed guardrails. The Company is not liable for the marketplace consequences (including lost sales, margin impact, or Buy Box changes) of automated actions executed within the guardrails the Client approved, nor for outcomes caused by inaccurate data supplied by the Client, by Amazon system behavior, or by the Client's own manual changes that conflict with the configured automation. Nothing in this Section limits the Company's responsibility for gross negligence or willful misconduct.

07 Intellectual Property

Upon full payment, the Client owns the deliverable content produced for them (titles, bullets, descriptions, FAQ, A+ direction, backend plans, reports). The Company retains all rights in its pre-existing and underlying materials: methodologies, frameworks, diagnostic checklists, prompts, software, and the ABOS system. Where the Client has agreed in writing to case-study rights in exchange for an agreed rate, the Company may use anonymized engagement data and results in case studies; the Client's identity and confidential data are never disclosed without separate written consent.

08 Fees & Payment

Current fees: Scoping Sprint — $3,500–$7,500, credited against a subsequent Embedded Sprint; Embedded Sprint — from $25,000, with the exact fixed fee and fixed scope agreed in writing at the end of the Scoping Sprint; ongoing engagements are quoted in writing after the Embedded Sprint is delivered, and no rate is published in advance.

For an Embedded Sprint, fees are invoiced 40% on signature, 30% at the week-three demonstration, and 30% on production release. Travel, where agreed, is billed separately at cost. Unless otherwise agreed in writing, the Scoping Sprint is payable in full before work begins, and ongoing engagements are invoiced monthly in advance. Payments are processed by Stripe; the Company does not receive or store full payment card numbers. Fees are exclusive of any applicable taxes, which are the Client's responsibility where required by law. Invoices unpaid more than 10 days after the due date may result in suspension of work.

09 Term, Cancellation & Termination

(a) A Scoping Sprint or an Embedded Sprint ends upon handover and expiry of the defect period in Section 03(a).

(b) Ongoing Work runs for the minimum term agreed in writing before it begins. After that term, either party may cancel effective at the end of the then-current monthly period by written notice. Fees for the minimum term remain payable in full.

(c) Either party may terminate an engagement immediately for material breach not cured within 10 days of written notice.

(d) Upon termination: any delegated access and API tokens are revoked; and Client data is returned or deleted in accordance with the Data Processing Addendum.

10 Limitation of Liability

To the maximum extent permitted by law: (a) the Company is not liable for account suspensions, listing suppressions, lost rankings, lost revenue, or other losses resulting from Amazon policy enforcement, algorithm changes, marketplace decisions, or events occurring after delivery; (b) the Company is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits; and (c) the Company's total aggregate liability arising out of or related to the Services shall not exceed the total fees actually paid by the Client to the Company for the Service giving rise to the claim in the twelve (12) months preceding the event. The Services optimize for Amazon's native AI shopping surfaces on the Amazon US marketplace only; the Company makes no representation regarding visibility in external AI tools such as ChatGPT, Gemini, or Perplexity.

11 Indemnification

The Client will indemnify and hold the Company harmless from third-party claims arising out of (a) product claims or content the Client supplied, approved, or published, including regulatory or advertising-claim actions, and (b) the Client's violation of Amazon's terms or applicable law.

12 Independence

Scalerify Management LLC is an independent company. It is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its affiliates. All Amazon trademarks belong to their respective owners. The Company provides listing and operations strategy only and does not provide legal, tax, financial, or investment advice.

13 Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, for any dispute not resolved informally.

14 General

The Company may update these Terms from time to time; the "Last updated" date reflects the current version, and material changes will be notified to active clients by email. If any provision is held unenforceable, the remainder stays in effect. These Terms, together with the agreed engagement scope, the Privacy Policy, the Disclaimer, and (where applicable) the Data Processing Addendum, form the entire agreement between the parties regarding the Services. Failure to enforce a provision is not a waiver.

15 Contact